- Published: 17 April 2021 17 April 2021
Dear Valued Client,
Notice of Nationwide Recall on Suburban Hot Water Services (Models SW6PA, SW6DA, SW6DEA, SW4DEA, SW4DECA and SW6DECA)
ACCC Recall Reference: PRA:2019/17885
Coast RV Pty Ltd Recall Reference: CTC001
Serial Number Range:
- 181315552 – 193002648
- 183114087D – 191302511D
Dates Available for Sale: April 4 2018 – September 25 2019
Additions to Authorised Recall Service Agent Network
We continue to work on appointing additional recall service agents around Australia to provide our customers with as much choice and convenience as possible. Since our last email, there have been some additions made to our authorised service agent network. An updated list of service agents can be found here. A list of newly appointed recall service agents can be found below.
- NSW (Broken Hill) – Broken Hill Caravans
- QLD (Sunshine Coast) – Giant Caravans
- QLD (Gold Coast/SE QLD) – Maintenance Made Easy
- QLD (Mackay) – Tullmack Caravans
- QLD (Brendale/Northside) – B & B Caravan Service & Repairs
- VIC (Mildura) – Dean Hibberd Diesel Services
- WA (Newman) – DLR Plumbing & Gas
SA (Port Lincoln) – Parkeyre Plumbing
We remind all consumers that a recall is currently underway for Suburban RV hot water services that meet the above criteria. For more information about this recall, please visit our website here.
We’d like to thank all consumers who have registered their water heater on our website and received a work order to have an inspection undertaken. We’d like to remind all consumers with an affected Suburban water heater that you cannot operate the unit on gas until a passed inspection has been completed. Some water heaters may leak carbon monoxide into the interior of the RV and this could lead to serious injury or death.
For those consumers who are yet to register, we strongly encourage you to register your water heater on our website (https://www.coastrv.com.au/suburban-recall) as soon as possible so that we can send you a work order and instructions to get your unit inspected.
We’d like to stress once again the importance of checking to see if your water heater is affected by this recall and if it is, to register on our website.
From the teams at Suburban and Coast to Coast RV Services, we thank you for your patience and for working with us.
The teams at Suburban and Coast to Coast
- Published: 13 February 2021 13 February 2021
Travellers with selected RUA6 and RUA8 absorption fridges–sold in vans between July 2018-December 2020–must cease using the Auto and 12V battery settings and arrange a warranty repair says Dometic.
Dometic initiated the recall following concerns the 12V wiring loom may overheat and char risking a fire if placed near combustible material.
Affected models include the RUA 6408X 188L and RUA 8408X 224L absorption fridges with following serial number ranges below:
- MB 82200938 to MB 85100130
- MB 90200892 to MB 95200685
- MB 00100565 to MB 03701182
You’ll find these numbers on the rating label on the left-hand wall of the fridge.
For more information, check out the Dometic RUA6 and RUA8 recall notice here.
- Published: 18 February 2020 18 February 2020
Did you know South Australia is the only Australian mainland state that is free of fruit fly? Are you travelling into South Australia from interstate or into the Riverland from within the state? Then read on…
The following information has been extracted from the Primary Industries and Regions South Australia Web site.
“As of 4 January 2019, if caught with fruit or fruiting vegetables illegally at the Yamba Quarantine Station you will be fined. A zero tolerance approach is also in place at random quarantine roadblock operations in South Australia
Signs and disposal bins are located across the state including at road entry points, airports and rail terminals. You can use these locations to dispose of restricted products.
Road signs will inform you that you must dispose of restricted fruit and vegetables before you enter South Australia. Additional signs are placed within the state to inform you when you are approaching the Riverland fruit fly exclusion zone.
Fresh fruit and fruiting vegetables cannot be carried from interstate into South Australia, unless they comply with import requirements. Commercial importers generally need a plant health certificate or plant health assurance certificate to bring these items into the State.
Uncertified fresh fruit and fruiting vegetables (those generally carried by the travelling public) cannot be brought into the state. Fines and penalties of up $100,000 apply if you breach these regulations and requirements.
Check your food
Use our handy Food Checker https://www.pir.sa.gov.au/biosecurity/fruit_fly/travelling_to_south_australia to see what fruit, vegetables and other food items you can and can't bring into South Australia.
Additional restrictions apply for taking fresh fruit and vegetables into the Riverland fruit fly exclusion zone from other parts of South Australia. Learn more about bringing fruit into the Riverland.”
Don’t risk being caught.
- Published: 03 February 2020 03 February 2020
Yesterday representatives from RV Clubs of Australia Limited (RVCAL) including the ACC met with the Office of the NSW Minister for Transport on a number of matters including Toll charges for RV’s travelling through Sydney. The following advice has been received regarding a grace period that RV travellers may be eligible for a toll credit -
Are you aware that if you have travelled through Sydney using a toll way since August 2019 you MAY be eligible for a toll credit. ACC received information yesterday that improvements in roadside measurement technology has meant more consistent classifications and charging across toll roads in Sydney. As classifications are determined by vehicle measurements, towed vehicles and caravans may have been impacted by these changes.
In NSW, the class of your vehicle, along with the distance you travel, determines the tolls you pay. Class is determined by vehicle dimensions and recent improvements in roadside technology has improved the way we detected these measurements. A vehicle’s total measurements includes any towed vehicles, such as trailers, caravans and boats. If you travel with one of these vehicles, your classifications may have been impacted and you might have experienced an increase in your toll road charges as a result. A toll credit for the difference between a Class B and Class A may be available if this impacts you.
Eligibility: To be eligible for a toll credit, you must:
- Have travelled between 26 August 2019 and 29 February 2020, inclusive
- Have at least one trip classified as a Class B trip
- Travelled on one of the following toll roads: Hills M2, Westlink M7, Lane Cove Tunnel, Eastern Distributor, Cross City Tunnel, M5 South-West Motorway, WestConnex M4
- Have a privately-owned vehicle which was towing a caravan, trailer or similar
Linkt have advised via their website that they have proactively notified customers expected to be impacted by these changes, however some may not have received the advice. The “grace” period is until 29 February 2020, so act now, by calling them direct 13 33 31. For full details https://www.linkt.com.au/sydney/using-toll-roads/news/grace-period-for-recreational-vehicles-travelling-in-nsw
The ACC is proud to be member of RVCAL. Originally established in 2007, and formerly known as MoTOURing Australia, it aims to ensure the best legal and political representation can be achieved on behalf of its members.
The organisations that come together to form RVCAL potentially represent more than 710 ,000 recreational vehicles, that is roughly 1.3 million consumers, in a market that is increasingly growing. This figure embodies a substantial majority of our domestic RV tourist and the extended drive tourism market in Australia.
The four organisations that make up RVCAL are:
- Campervan & Motorhome Club of Australia Limited: ABN 16 095 568 157
- National Association of Caravan Clubs Limited: ACN 141 272 844
- Australian Touring RV Club Inc: ABN 81 322 749 403
- Australian Caravan Club Limited: ACN 121 300 856
- Published: 22 January 2020 22 January 2020
The Truck Friendly caravan road safety program is working with the Australian Caravan Club Ltd and others to help promote a cooperative and supportive relationship on the nations roads, roadhouses and rest areas. There is also a strong need and push for better education of caravanners, RV drivers and truck drivers on how best to share the road. Click following to read response from Ken Wilson (Truck Friendly)
- Published: 22 January 2020 22 January 2020
Transport for NSW will be trialling changes to parking in two Pacific Highway rest areas in northern NSW. Changes will include the enforcement of fines for light vehicles (vehicles less than 12 tonnes) parked in heavy vehicle spaces and a 4 hour timed rest area parking restriction for light vehicle drivers will be introduced….
- Published: 13 January 2020 13 January 2020
Written by Ken Wilson 08.01.20
It can be very frustrating for long distance truck drivers who must by law stop at regular intervals to rest when they are not able to find a place to park their large rigs or find them filled with other road users who often have far more alternative places to park.
The different levels of Government and many roadhouses have placed large rest / park bays to accommodate the large B-Doubles who have very limited turning ability and need long bays to accommodate their extra-long length.
A fully loaded semi-trailer can be up to 19 meters for an average single trailer or up to 26 meters for a B-Double semi-trailer. When you drive out west and in the Northern Territory, you will often come across larger road trains which can be up to 53 meters long which is over 4 times the length of the average car/caravan combo.
I think that we will all agree that there needs to be far more rest areas for all vehicle types and I have lobbied for better signage on existing truck stops and general rest areas to help avoid the confusion that currently exists between frustrated truck drivers and the Caravan and RV community.
While most signage is general in nature there are many that designate Truck Rest Area and should be respected as ONLY for trucks.
Caravanners often stop for the day at midday or in the afternoon and find a rest area that seems relatively empty and assume that they have the right to camp there for the night.
The problem, however, arises when the long-distance truck drivers leave their depot in the afternoon and are due for their legally required rest stop at 1 or 3 am in the morning. They plan their trips around stopping at the rest areas they know are there specifically for them only to find them filled with campers parked all over the place leaving no place for them to park a 26-meter B-Double. They leave no room for it to safety turn in or out of the area without taking out the caravan parked at the entrance or exit.
We have all gone past rest areas and seen several caravans, RV's or cars strung out along the whole length of the rest area with space in between but leaving no long areas for trucks to pull in safely. It is just inconsiderate.
I do not understand why caravanners and RV drivers want to take up truck stops and risk a very noisy B-Double with a refrigeration motor running 24/7 pulling up beside them at 2 am in the morning.
One truck driver reported that he was woken by an angry caravanner in a truck stop at 2 am with a banging on his truck door and asking for him to turn off his refrigeration motor on his load as it was keeping the caravanner awake. As you can expect the conversation went bad pretty quickly and the caravanner threatened to call the police to have the noise stopped. The truck driver begged him to call the police as it would have been the caravanner who would have been told to leave the truck stop.
Other truck stops have been cleared by police in the early hours when there was no room left for the trucks.
Legally the truck driver must stop and if he cannot pull off the road to rest because of illegally parked caravanners and RV drivers then the police will be on the side of the truck driver every time.
Such is the arrogance and lack of respect that some caravanners have for the law and other people.
I am very pleased to say that the vast majority of caravanners want to and do the right thing. The problem is educating the minority that give other caravanners and RV drivers a bad name. We, unfortunately all get tarred with the same brush.
Please lobby your politicians and others for more signage on rest stops and roadhouses to help avoid the confusion and frustration that currently exists. There are also few roadhouses that have signed caravan park bays and they leave little options for caravanners to park anywhere else but in the long bays which may or may not be signed for trucks.
If there are no other options than to use one of the longer bays then I ask that respect is shown and where practical park at the ends of the bay so another caravan can park behind you instead of taking up two long bays.
We need far more separated rest areas but where all road users can share common facilities like toilets, tables, seats and shelters so that all can have a quiet rest and maybe share a cup of coffee, cake and chat with a truck driver who is away from family and friends working.
Respect is earned, so if caravanners, RV drivers and truck drivers want to be shown respect then we all also need to start showing some respect for others.
It won't happen overnight and we won't educate all, but we can make a big difference to the safety, enjoyment and stress of our trip by showing respect for other road users.
Below is a link to the Truck Friendly web site page on truck stops which includes a video link on using truck stops by a truck driver, Rod Hannifey. Well worth a watch.
Stay safe everyone and stay truck friendly.
Truck Friendly caravan road safety program